Remote Senior Customer Service Lead & Trainer

A remote service provider is seeking a Senior Customer Service Lead & Trainer to manage a customer service team serving U.S.-based customers. This role requires strong leadership abilities and a focus on training and performance management. The ideal candidate must have over 10 years of experience in customer service and leadership in remote settings. You will ensure a consistent and high-quality customer experience across various support channels while monitoring team performance and training new hires.
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