Remote Senior Technical Support Analyst – SaaS Helpdesk

HICX is seeking a Software Technical Support Analyst for a fully remote position in the Philippines. Responsibilities include responding to customer inquiries, managing status calls, and documenting processes. Ideal candidates will have a background in software support, excellent communication skills, and experience using help desk tools like JIRA.

We offer competitive pay, 15 days of paid holiday per year, additional sick leave, and extra time off for birthdays. Join a diverse international team!