Remote Support Engineer CT/MR/VL

Remote Support Engineer CT/MR/VL - req1695

Overview

The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple imaging modalities (CT, MR, XR, VL, UL). Operating within a 24/7 support environment, this role requires flexibility to work rotational shifts, including evenings, weekends, and holidays, to ensure continuous customer coverage and rapid issue resolution. This position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2 resources, while maintaining a strong focus on customer experience, uptime, and operational efficiency. Performs all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.

Responsibilities

This is a remote, home office based role in the USA. Prior Canon M...