Renewal Team Lead (Enterprise B2B)

SupportNinja is seeking a strategic, technical, and results-driven Renewal Team Lead to build, guide, and inspire a customer retention team. Supporting global accounts in the IT and Security Operations sectors, this role drives customer retention through outstanding knowledge of SaaS products. This position combines pipeline management with strategic coaching to build a high-performance sales and retention culture.

• Work Setup: Onsite at the Sanctum, SM North EDSA, Quezon City
• Type of Contract: Full-Time
• Schedule/Hours: Monday to Friday, 8 AM to 5 PM CT (Philippine Night Shift)

Job Summary

The Renewal Team Lead demonstrates the ability to work within a team to drive customer retention through their outstanding knowledge of SaaS products in the IT and Security Ops space (or equivalent experience). This role is responsible for leading a specialized unit of specialists, tracking the retention ...