Job Description
Responsibilities
:Renewal Management & Execution
Drive end-to-end renewal processes for assigned accounts, ensuring timely and accurate completion
Generate and refine renewal quotes with strong attention to detail
Proactively engage customers approaching subscription expiration to secure on-time renewals and maximize retention
Execute high-volume renewal activities, including quoting, follow-up, and coordination
Customer Engagement & Growth
Maintain professional communication with customers and internal stakeholders throughout the renewal process
Identify and support cross-sell and upsell opportunities to drive account growth
Leverage product knowledge to enhance renewal conversations and uncover expansion opportunities
Collaborate on and escalate service-related issues to ensure timely resolution
Strategic Collabora...