Research Lead - Customer Experience

LIC is a farmer-owned co-operative that’s been supporting herd improvement in New Zealand’s dairy sector for more than 115 years. We’re focused on providing superior genetics, reliable testing and diagnostics, integrated on-farm software, and great customer service, all designed to help farmers make smarter decisions every day.

As a proud generational co-operative, we’re here for farmers, their families, and rural communities, not just for today, but for the future. And none of it happens without our people. Whether on farm, in the lab, or behind the scenes, every one of us plays a part in helping New Zealand farmers succeed.

Your Role:

In this newly created role, reporting to the Experience Design Manager, you’ll shape and elevate customer experiences across every LIC customer touchpoint—turning insight into action and delivering meaningful, measurable outcomes.

This is a hands‑on, high‑impact role where you’ll blend strategy, design, an...