Job Description
Place of Work:
Reservations Department
Scope and General Purpose of Job:
Manages the Reservations Department and works closely with Sales and Marketing and other relevant Rooms Departments to maximise Room Yield through Inventory Control while delivering exceptional customer service in line with Hyatt’s Brand Standards
Responsible to:
Revenue Manager
Responsible for:
Assistant Manager – Reservations
Team Leader - Reservations
Reservations Officer - Reservations
Main Duties:
Administration
·Prepares and updates the Reservations Department Operations Manual.
·Conducts regular team meetings and ensures departmental briefings are effective and held as needed.
·Ensures an organized and efficient filing system is implemented for the department.
·Ensures the use of new technology and equipment is explored and implemented wherever appropriate.
Customer Service
·E...