Reservation Support Executive

Job Summary

We are looking for a detail-oriented and customer-focused Reservation Support Executive to manage booking-related queries, assist travelers and hotel partners, and ensure smooth reservation operations. The role requires excellent communication skills, problem-solving ability, and the capability to coordinate between customers, hotels, and internal teams to deliver a seamless booking experience.

Key Responsibilities

Reservation Management

• Handle customer and hotel partner queries related to reservations, modifications, cancellations, refunds, and booking confirmations.
  
• Assist travelers with booking-related issues through email, chat, phone, and other communication channels.
  
• Verify booking details, room availability, rates, policies, and special requests.
  
• Coordinate with hotels for reservation u...