Location
Tatu City
Job Type
Full time
Posted
June 24, 2026
Job Description
The Reservations Center Manager is responsible for leading the call center team to deliver exceptional customer service, meet performance goals, and foster a culture of continuous improvement. This role oversees supervisors and agents, ensuring service standards are met while supporting employee development and operational efficiency.
Responsibilities
Call Center Operations:
- Ensure all agents are consistently meeting or exceeding service level goals.
- Drive participation and performance in after-call surveys.
- Identify and recommend workflow improvements to enhance efficiency and effectiveness.
- Monitor system-related issues and ensure timely resolution.
Supervisor Oversight:
- Coach and mentor supervisors and frontline staff to support career development and drive performance.
- Identify training needs, monitor progress, and ensure time...