Reservations & Guest Experience Coordinator - The Singapore EDITION

Job Number:

Job Category: Reservations

Location: 38 Cuscaden Road, Singapore, Singapore, Singapore,

Schedule: Full Time

Located Remotely: N

Position Type: Non-Management

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy...