Location
knysna
Job Type
Full-time
Posted
June 23, 2026
Job Description
Are you a strategic thinker with a flair for luxury hospitality and a passion for exceptional guest service? Were seeking a Direct Reservations Manager to lead our reservations function, drive revenue through effective yield management, and deliver memorable guest experiences from first contact to final confirmation.
About the Role
As the Direct Reservations Manager, youll oversee all direct booking channels, ensure seamless reservation processes, and collaborate with key departments to maximize revenue opportunities. This is a hands-on, leadership-focused role where your operational expertise and people management skills will truly shine.
- Education: Relevant tertiary qualification (advantageous)
- Experience: At least 2 years in a similar role within the luxury hotel industry
- Strong leadership, communication, and negotiation skills
- Solid understanding of yield management, direct sales, and customer loyalty strateg...