Location
penarth
Job Type
Full-time
Posted
June 30, 2026
Job Description
- Process room reservations received via telephone, email, hotel website, online travel agencies (OTAs), and other distribution channels to secure bookings accurately.
- Enter and update reservation details in the Property Management System (PMS) to maintain accurate and current booking information.
- Issue reservation confirmations and record all guest requests, communicating them promptly to relevant departments.
- Handle reservation amendments, cancellations, and no-shows following the Hotel’s policies to ensure compliance and customer satisfaction.
- File and organize reservation correspondence according to Hotel's standards to maintain orderly records.
- Maintain confidentiality of all room rates and sales strategies to protect departmental information.
- Manage corporate accounts in the absence of the Sales Manager to ensure continuity of service and account handling.
- Stay informed about the Hotel’s products and ...
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