Reservations Specialist (Mandarin Speaking)

Are you fluent in Mandarin and English, and passionate about delivering exceptional customer service? RealNZ, a leading tourism company, is looking for a talented Reservations Specialist to join our team at our Queenstown office.

As a Reservations Specialist, you’ll be the friendly voice and helpful guide behind the scenes, assisting guests and trade partners with bookings for our incredible experiences. From answering calls and emails to managing reservations and driving sales, you’ll make sure every interaction is professional, timely, and full of RealNZ hospitality.

If you love travel, have excellent communication and sales skills, and want to be part of a dynamic team dedicated to showcasing the beauty of Aotearoa, this is the place for you.

What We're Looking For

• Fluency in Mandarin and English (additional languages are a bonus!)
• Minimum 12 months proven experience in customer service, ideally in a contact centre or similar e...