RESERVATIONS TEAM LEAD

REQUIREMENT:

* RSA ID and legal residence essential

* Minimum 6 years experience in a reservations department or travel/tourism call centre

* Proven experience as a Senior Reservations Consultant or Team Lead

* Strong leadership and team management skills

* Excellent computer skills (MS Office, Excel, PowerPoint)

* PMS knowledge (eRES, Nebula, Opera, Apex, CRM systems) advantageous

* Strong organisational and time management skills

* Excellent verbal and written English communication skills

* High attention to detail and problem-solving ability

* Professional, well-presented, and self-motivated

KEY RESPONSIBILITIES:

* Lead and manage the Central Reservations Team

* Oversee all reservations via phone, email, WhatsApp, online platforms, and systems

* Drive sales, upselling, and cross-selling across the portfolio

* Manage reservation statuses, cancellations, amendments, a...