Residence Manager (F/M/X) (Cádiz)

Key Purpose of the Role

To ensure that the residences and related owner experience are managed with consistency, discretion, care and operational discipline, while protecting the unified hotel resort model, the Fairmont brand standards, owner satisfaction, asset quality and commercial integrity.

Key Responsibilities

1. Owner Experience & Relationship Management
   • Act as the primary day‑to‑day hotel contact for residence owners and approved owner representatives.
   • Build trusted, professional and discreet relationships with residence owners.
   • Ensure timely and accurate follow‑up on owner requests, questions, concerns and operational matters.
   • Coordinate owner arrivals, departures, preferences, amenities, special requests and service arrangements.
   • Ensure owner stays are handled with the same level of luxury, privacy and personalization expected of the Fairmont brand.
   • Manage owner complaints or concerns...