Job Description
Assist guests with heavy packages, coats, suitcase etc. courteously and quickly before having to be asked.
Adhere to guest check-in and check-out procedures pertaining to baggage handling.
Welcome guests at the main entrance with the greeting appropriate to the time of day.
Assist arriving and departing guests by opening and closing car and taxi doors.
Maintain a clean and tidy entrance drive-way and lobby.
Guide the guest to the Front Desk and wait behind the guest during the check-in.
Be familiar with hotel layout and memorize the preferred route for escorting guests.
Room the guest in accordance with hotel standards.
Be familiar with the lift workings and emergency stairs.
Provide information to guests about the hotel facilities and services.
Learn and utilize names of guests especially repeat and long staying guests and routinely greet guests as they pass through the lobby.
Help other empl...