Resident Experience Manager

Resident Experience Manager – New commissioning Care Home

Full Time - 40 hours per week

Location - Wincanton - Somerset

Salary - Up to £40,000 depending on experience + excellent benefits

Role Overview

As the Sales Manager, you will be the driving force behind the care home’s occupancy and reputation. You’ll take full ownership of the customer journey—from initial enquiry to move-in—ensuring a seamless, warm, and professional experience. Your role will also involve leading local marketing efforts, managing community engagement, and maintaining the home’s high standards of presentation and customer service.

Key Responsibilities

Sales & Customer Journey

• Take ownership of all potential customer interactions including walk-ins, phone enquiries, data capture, and follow-ups.
• Lead all sales negotiations and conduct professional, engaging show rounds.
• Ensure all enquiries are h...