Resident Liaison Officer

Job Description

We are looking for a dedicated and motivated Resident Liaison Officer to join our team. In this vital role, you will make a real difference to the lives of our residents while developing your career in property services.

About the Role

As the key point of contact for residents, you will:

• Engage with customers through newsletters, meetings, visits, and open days.
• Ensure residents are kept informed of works, processes, and any changes or updates.
• Provide excellent customer care and aftercare, ensuring works are completed to a high standard.
• Manage expectations and communication between residents, clients, and our operations teams.
• Handle potentially challenging situations with empathy, professionalism, and resilience.

This role may suit someone with experience in the care or retail industry, but above all, we value enthusiasm, initiative, and a strong drive t...