Resident Services Advisor – Build-to-Rent

Join a leader in the innovative Build-to-Rent (BTR) sector, as an enthusiastic and service-driven Resident Services Advisor for their impressive new development in a desirable London location.

This is a fantastic entry point or next step for a passionate customer service professional looking to thrive within the dynamic and resident-focused world of BTR.

Core Focus of the Role

As the first point of contact, you’ll be key to defining the resident experience. Reporting to the General Manager, you’ll manage the day-to-day needs of the community, ensuring every resident feels valued and their living experience is seamless.

Day-to-Day of the Role

• Front-of-House Management: Managing the reception desk and resident amenity bookings (e.g., gym, co-working spaces, private dining) with energy and professionalism.
• Customer Service Excellence: Providing five-star, personalised service to all residents, addressing que...