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Resolution Management Team Head

BDO Life · Manila, Metro Manila, Philippines

Location
Manila
Job Type
Full-time
Posted
May 27, 2026

Job Description

About BDO


BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Key Responsibilities

  • Ensure Quality Resolutions: Oversee and validate the resolutions provided by Fulfillment Units/Officers, ensuring they are timely, complete, and appropriately aligned with customer concerns.

  • Case Review & Compliance: Conduct thorough reviews of handled cases to ensure adherence to bank processes, regulatory requirements, and internal quality standards.

  • Error Monitoring & Improvement: Track case-handling errors and drive timely implementation of corrective and preventive actions to enhance service delivery.

  • Reporting & Analytics: Prepare, analyze and submi...

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