Response Center Analyst 1 Technical Product Support - Lead

Black Box · Bengaluru, Karnataka, India

Location

Bengaluru

Job Type

Full time

Posted

May 30, 2026

Job Description

Essential Functions:
Prioritize, classify, and escalate incidents according to standard operating procedures.
Provide first-level support for both external and internal customers, identifying issues that need attention from Engineering or product teams.
Interact with team members, management, internal departments, and business partners to maintain workflows,
escalate, and resolve customer service requests.
Deliver first-level customer service via chat, phone, and ticketing system for various product lines.
Perform additional duties as assigned by management.
Experience Requirements:
2+ years of technical support experience with call center exposure, preferably in a product company or managed service provider setting.
1-2 years of team-lead experience
Product support experience in one or more of the following areas: Copper Cabling Fiber Cabling KVM Switches Video Multimedia Datacom/Ne...
        

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