Restaurant Reservations Agent

As a Restaurant Reservation Agent, you will manage and coordinate reservations to ensure an efficient and organized dining experience for guests.

Key Duties and Responsibilities

• Have full and comprehensive knowledge of the hotel facilities.
• Answer incoming reservation inquiries via phone, email, or online platforms and take reservations for all outlets.
• Record and manage reservations accurately using reservation software.
• Assist guests in choosing suitable dining times and offer alternatives when necessary.
• Communicate restaurant policies and procedures to guests.
• Efficiently manage reservation schedules to optimize table turnover.
• Ensure all reservations are made promptly and accurately according to the required standards set by One amp Only.
• Be a continual source of information, help and assistance to guests.
• Handle reservation‑related issues such as overbooking or delays with p...