Retail Account Specialist - CSR - Manila

Customer Service Representative - Retail

Metro Manila | Onsite



Job Description

We are seeking Retail Customer Service Representatives to support customers with product inquiries, orders, and returns while providing a smooth shopping experience.



Responsibilities:

• Handle inbound customer inquiries via phone, chat, or email

• Provide accurate information on products, prices, and promotions

• Assist with orders, returns, and exchanges

• Document all customer interactions and update system records

• Escalate complex issues to supervisors

• Maintain quality, productivity, and customer satisfaction standards



Schedule & Training:

• Shifts include nights, weekends, and holidays

• Paid training on retail processes and systems



Requirements:

• High School or Senior High School graduate (College preferred)

• Strong English communication

• Customer-...