Retail Customer Representative - urgent

We are seeking Retail Account Customer Service Agents to join our dynamic team at Talent Outsourcing Channel Solutions' in Baguio City Benguet. This is a full‑time role where you will be responsible for providing exceptional customer service to our retail clients. As a Retail Account Customer Service Agent, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive brand experience.

What you’ll be doing

• Answering and responding to incoming customer calls in a professional and courteous manner
• Providing accurate information and resolving customer queries and complaints
• Documenting customer interactions and maintaining detailed records
• Identifying and escalating complex issues to the appropriate team members
• Actively listening to customers and empathising with their needs
• Adhering to company policies and procedures to ensure consistent service delivery