Retail Experience Lead at FIKA

Elevate customer service as a Retail Experience Lead at FIKA in Brampton, ON. Oversee retail operations, supervise staff, and ensure store compliance and appearance standards are met.
As a Retail Experience Lead, you’ll open and close the store while maintaining an exemplary customer-focused environment. Your skills in retail sales principles and conflict resolution will guide staff as you uphold company standards. This role demands strong coaching abilities and the knack for developing your team while ensuring customer satisfaction.
Key Responsibilities:
• Open and close the retail store, managing alarms
• Deliver high-quality customer service at all times
• Assist in onboarding and training of new employees
• Motivate team to meet sales targets and strategies
• Handle customer inquiries and complaints professionally
Requirements:
• 2 years of retail industry experience
• High school diploma or GED
• Proven customer service skills
• Clear criminal r...