Retail Operations Executive

Responsibilities

Lead and motivate retail team to achieve sales targets, with high standard of performance, good teamwork, effective communication, consistent positive result, continuous improvement and excellent customer service

People Management

Lead the retail team, fostering a culture of teamwork, collaboration, and employee morale

Monitor and evaluate the performance of the retail team regularly to ensure consistency, and improvement of productivity and service quality

Plan and forecast staffing needs based on sales trends, foot traffic, and operational requirements

Lead, train, motivate and develop retail staff in promoting courtesy and improving customer service standards.

Liaison with Mall Management

Serve as a point of contact for mall management and coordinate mall-wide promotions, events, and initiatives

Support the execution of in-mall marketing campaigns and store events to drive foot traff...