Retail Operations Supervisor

JOB PURPOSE AND FUNCTION

The Retail Operations Supervisor is responsible for translating strategic direction into consistent, high-quality execution across all retail locations at Tortuga Rum Company Ltd. This role ensures operational standards, processes, and customer experience are delivered with discipline and precision, driving store-level performance and alignment with overall business objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Store Operations & Execution

• Oversee day-to-day retail operations to ensure efficiency, consistency, and high standards
• Ensure adherence to operational procedures, brand standards, and company policies
• Conduct regular store audits to maintain compliance and operational excellence

Team Leadership & Development

• Lead, manage, and develop store teams to deliver high performance and operational excellence
• Plan staffing levels and schedules in li...