Job Description
Position Summary
Reporting to the Director of Retail Systems for North America, the Senior Manager, Business Relationship Management (BRM) serves as the strategic bridge between the Retail Systems IT organization and key business units across Store Operations, Point of Sale (POS), Payments, and Fuel systems. This role is accountable for cultivating trusted partnerships with business stakeholders, translating complex operational needs into actionable IT strategies, and ensuring technology investments deliver measurable business value.
Operating within a large-scale retail environment, the Senior Manager BRM leads a team of Business Relationship Managers and acts as a key advisor to IT leadership and business stakeholders. This role demands a balance of deep technical fluency, business acumen, and exceptional relationship management skills to drive alignment, accelerate delivery, and champion continuous improvement across mission-cr...