Retention Account Manager

Salary: CAD50000 - CAD60000 per annum

Overview

As a Retention Account Manager, you will serve as the primary point of contact for client inquiries, concerns, and retention‑related matters. This loyalty‑focused role places a strong emphasis on client retention, satisfaction, and long‑term relationship management. Success requires a deep understanding of client needs and the ability to deliver effective, timely solutions that enhance the overall client experience.

Work Environment

Office‑based; 5 days on site, Downtown Toronto near King & Union station.

Monday - Friday, 12:00‑8:30 pm EST.

Key Responsibilities

• Deliver a consistently high‑quality client experience with a strong focus on loyalty, engagement, and retention.
• Act as the main escalation point for client concerns, working proactively to achieve positive and lasting outcomes.
• Accurately log, acknowledge, and manage all client service iss...