Retention Officer (General Insurance)

The Retail Distribution Division is responsible for the growth of the consumer business across multiple channels including Bancassurance, Intermediaries, Direct channels, and Partnerships. It is also responsible for delivering service excellence for all UOI customers and increasing market awareness of UOI to achieve consumer trust and recognition.

The Retention Executive is responsible for engaging existing policyholders to prevent cancellations, improve persistency, and maximise customer lifetime value. This role focuses on proactive and reactive retention efforts through effective communication, objection handling, and tailored solutioning to meet customer needs.

Reporting to the Sales manager, you shall be responsible to:

• Handle inbound and outbound retention calls for customers intending to cancel or lapse policies
• Proactively reach out to at‑risk cust...