Retention Team - Save Desk Specialist

Job
Responsibilities:

• Outbound call to
  save customer from churning from Company
  network.
• Provide accurate, efficient and
  quality service that exceeds our customers’
  expectations.
• Submit daily feedback on saved to
  immediate supervisor.
• Adhere to escalation
  procedures of handling customer request & enquiry at all
  times.
• Maintain a high degree of responsibility
  towards customer confidentiality.
• Ensuring
  customers’ promise are fulfilled within the agreed SLA ( depends on
  the type of cases ), and ensure TM guidelines and target are met
  i.e 85%

Job
Requirement:

• Candidate should possess
  a Diploma / Advanced Diploma, Bachelor Degree or equivalent in All
  Business Field
• Preferably at least 1 year of
  related working experience.
• Preferably
  Executive specializing in Customer Service or
  equivalent.
• Required spoken language(s):
  English, ...