Location
Germiston
Job Type
Full Time
Posted
June 17, 2026
Job Description
Duties & Responsibilities
Job Overview
- Setting out targets and assigning clients to team at the beginning of the day.
- Training of new team members.
- Daily and monthly statistics.
- Providing monthly KPI feedback and providing the necessary training, guidance and motivation to all staff and underperformers where necessary.
Responsibilities and duties
- Set out targets for each employee and allocate them their clients on a daily basis.
- Send monthly statistics to Manager at the end of each month (Monthly cancellations, net fall off, lapse ratios, etc.)
- Speak to clients regarding issues that are brought to the Ombudsman’s office.
- Performing audits of sales calls when needed.
- Acting as the link between HR, other departments, and Retentions.
- Training of new consultants joining the te...