Return Team Leader

Ninja is seeking a detail-oriented Returns Team Leader to oversee and manage all return operations, ensuring efficient, accurate, and timely processing of returned products while maintaining full compliance with company policies and quality standards. The role involves leading and motivating the team to achieve performance targets and acting as the main point of contact between return operations, warehouse, customer service, procurement, stores, inbound, logistics, and stock control teams to ensure smooth coordination and continuous improvement of the return process.

Responsibilities:

• Lead and supervise the returns team handling damaged and expired products.
• Train staff on handling, documentation, and process compliance.
• Develop and implement strategies to streamline return operations.
• Identify and execute process improvements to reduce losses and maximize recovery.
• Coordinate with inbound, logis...