RM TRAINING & COACHING SPECIALIST

ACG_3664_JOB Our client is looking for a talented candidate to support training and coaching, including: 1. POSITION OVERVIEW Lead the rollout of Affluent Banking sales playbooks, products, and service standards to branch network through structured training and coaching Serve as the primary capability builder for branch Relationship Managers (RMs) supporting key initiatives: RM Sales Toolkit deployment and RM Hub launch Translate consulting partner methodology and program playbooks into practical, field-ready training materials for Vietnamese banking context Drive RM behavior change and elevate service quality to Affluent banking standards across pilot and scale- up branches 2. KEY RESPONSIBILITIES 2.1 Training Program Design; Delivery Design comprehensive training curriculum covering Affluent products, customer personas, advisory skills, and service standards Develop training materials: product fact sheets, sales scripts, role-play scenarios, case studies, and assessment tools ...