[Rooms] Spa - Attendant

POSITION SUMMARY
Spa Specialists support key spa operations and help create a memorable guest experience. They promote spa services and retail products, manage reservations, answer guest questions, check in guests, and handle payments. They must follow safety standards, company policies, and maintain a professional appearance. The role requires physical activity, such as standing or walking for long periods and lifting up to 10 lbs (25 lbs with assistance).

CRITICAL TASKS

Safety & Security: Follow safety guidelines, use proper equipment, report accidents, and follow emergency procedures.
Policies & Procedures: Protect guest privacy, maintain professional appearance, and follow all company rules.
Guest Relations: Greet guests warmly, understand their needs, assist with questions, and provide excellent service.
Scheduling & Check-In: Manage spa reservations, confirm appointments, check in guests, update schedules, and explain spa fa...