Job Description
Job Description
R PA Support Role Profile
Primary Focus
High-quality ServiceDesk-style support, structured ticket management, and operational stability of the RPA platform.
Secondary Focus
Infrastructure investigation, database awareness, and environment health.
Role Purpose
This role exists to strengthen the RPA Support team’s ability to deliver consistent, structured, and high-quality operational support across a high volume of incidents and service requests.
The role-holder will act as a key point of stability within the team, ensuring tickets are handled efficiently, prioritised correctly, and resolved end-to-end with strong attention to detail. While the primary focus is ServiceDesk-style support and case management, the role will also contribute to diagnosing issues related to infrast...
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