Location
perímetro urbano barranquilla
Job Type
Full-time
Posted
June 22, 2026
Job Description
UnifyCX is growing and looking for a RTA to join our motivated and ambitious team in Barranquilla!
What Will You Do?
- Monitor
- Demand Patterns - Contact Volume, handle time per contact, Staff requirement for multi-vendor operations
- Supply Patterns – Shift Attendance, Staff Auxiliary Usage for planned and unplanned events on real time
- External factors influencing demand and supply patterns for program real time which includes and not limited to network uptime/downtime, system application uptime/downtime and Natural calamities at the location
- Detect & Alert
- Understand the plan for execution for the business prior to business / shift start
- Analyze the parameters, detect deviations to the planned metrics assumptions
- Alert operational stakeholders responsible for execution on the operational floor
- Notify
- Communicate to stakeholders on deviations to the plan with associ...