Russian Speaker Guest Relations Agent

MAIN DUTIES AND RESPONSIBILITIES:

Prepare for daily VIPs arrivals in terms of room allocation amenities and special requests of Guests.

Keep Misenplace ready for VIP arrival ( room keys welcome drink)

Register and process check in/out for all VIPs guests efficiently and professionally.

Escort VIP gussets to their rooms.

Update guest information into the computer after a complete check in.

Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.

Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed

Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time

Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up

Handle issuance of guest room key cards and ensure effective contr...