Location
Pompano Beach
Job Type
Full-time
Posted
July 08, 2026
Job Description
Description
Job Summary
The Customer Relations Coordinator is responsible for serving as the primary point of contact for all customer communications, managing the end-to-end intake, documentation, coordination, and resolution of customer complaints and product returns. This role operates within the Customer Service function under Quality oversight to ensure independence in complaint handling while maintaining compliance with GMP requirements. The position is accountable for accurate documentation, full case file traceability, and effective cross-functional coordination to drive timely complaint closure. Beyond direct customer interaction, this role provides essential administrative and operational support, including sample intake and inventory management, document filing, metrics tracking, and general departmental administration.
Responsibilities
- Serve as the primary point of contact for all customer communications, providing timely acknowledg...
Job Summary
The Customer Relations Coordinator is responsible for serving as the primary point of contact for all customer communications, managing the end-to-end intake, documentation, coordination, and resolution of customer complaints and product returns. This role operates within the Customer Service function under Quality oversight to ensure independence in complaint handling while maintaining compliance with GMP requirements. The position is accountable for accurate documentation, full case file traceability, and effective cross-functional coordination to drive timely complaint closure. Beyond direct customer interaction, this role provides essential administrative and operational support, including sample intake and inventory management, document filing, metrics tracking, and general departmental administration.
Responsibilities
- Serve as the primary point of contact for all customer communications, providing timely acknowledg...
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