Job Description
Under the general direction of the Customer Service Executive, you will act as the main point of contact in all matters relating Appolonia Connect - Telecom client concerns and needs.
· Serve as the lead point of contact for all Telecom customer account management matters
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Take ownership of customer issues and follow problems through to resolution in accordance with the customer service charter.
• Continuously improve customer service experience, create engaged customers and facilitate organic growth for the Telecom customer base over time.
• Liaise with the technical team to undertake new connections and re-connections to Appolonia Connect Telecom fibre
• &...