Sales operations customer advocate (san pedro tlaquepaque)

About the organization

The HP Industrial Division is a growing business unit that provides world‑class digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing.

Industrial Print Sales Operations is the backbone of the business activity, driving processes and tools to keep the sales motion while increasing customer satisfaction and brand loyalty. This area works collaboratively with the Sales Organization, Business Management, Services, and many other key stakeholders, driving operational excellence and managing business continuity risks.

Responsibilities Execute the claims management process connected to the sales cycle. Responsibilities include data collection, case analysis, coordinating technical assessments, creating settlement proposals, processing approvals, and closing cases with customer‑facing teams (service or sales). Conduct regular governance calls with assigned regions to ensure efficient communic...