Work closely with Sales, Contracts, Finance, and other functional teams across the organization to successfully deliver on key strategic and operational initiatives with direct impact on revenues.
Manage and administer back/front office tools including but not limited to Salesforce, CPQ, Siebel and CLM which will include updating and maintaining data sets, creating processes and flows, implementing key fields, producing and managing reports and data.
Participate in business process analysis, analyze user flow and behavior to help drive testing strategy and implementation for back/front office tools including Salesforce and CPQ.
Interface with system end-users to understand feature/enhancement requirements and/or address support issues related to back/front office tools including Salesforce and CPQ.
Document Sales operation processes both at a technical as well as at the process level as requested.
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