Sales & Service Centre Team Leader

PURPOSE OF JOB

Responsible for overseeing that the sales and service center meets the established standards of quality, service and SLA levels on all inbound interactions.

MINIMUM REQUIREMENTS/QUALIFICATIONS AND EXPERIENCE 

1. matric certificate 


2. tyre industry experience of 12 months essential 


3. quality assurance experience in a sales and service center environment of 12 months essential


4. intermediate Microsoft office skills


5. a natural aptitude for mathematics and statistics 


6. attention to detail 


7. problem solving abilities 


8. excellent written and verbal communication skills and business acumen


9. customer centric attitude 


10. negotiation skills 


11. back office and billing systems knowledge is advantageous 


12. willingness to adapt to an ever changing environment 


13. copes well under pressure