Job Description
GENERAL ROLE
The Sales & Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès’ standards of excellence.
MAIN RESPONSABILITIES
Manage daily After Sales operations and support the store with training and morning briefings.
Collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special/personalized orders, reservations, remote sales, and more.
Coordinate with the stock team, cash desks, and logistics department.
Support the uniform dispatch process from data collection to delivery.
Provide regular updates on assigned tasks, ensuring timely follow-up and anticipating department needs.
Proactively identify client/department needs and propose alternative solutions.
Ensure compliance with c...
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