Job Description
Daily Operations Management: Fully responsible for the shop’s daily operations, ensuring service quality and customer satisfaction.
Team Supervision and Guidance: Oversee therapists and service staff, check shift handovers and hygiene, and provide skill coaching.
Goal Setting and Execution: Develop annual, quarterly, and monthly business goals based on market conditions, and break them down into actionable tasks.
Customer Relationship Maintenance: Analyze customer needs, optimize service processes, enhance customer experience, and handle complaints or feedback.
Product and Equipment Management: Manage product inventory, display, and promotions, as well as maintain and inspect equipment for safety.
Employee Training and Motivation: Organize onboarding training, improve team professional skills, conduct performance evaluations, and implement reward and penalty systems.
Financial and Cost Control: Monitor shop finances, control operating ...