Sales Support Coordinator, Philippines

Location: Makati, National Capital Region (NCR), PH

Brand: RS

Work Location: Hybrid

Report to: General Manager in Philippines

Role Purpose

Responsible to ensure that goods ordered by customers are successfully delivered, received and properly documented.

What you will be doing in this role

• Coordinate with logistics provider to track goods are properly received and to ensure customer requirement are adhered to.
• Verify that all necessary documentation is complete to ensure processing of payment.
• Ensure receipt of signed delivery notes (DN) by manual or email or system acknowledgement and proof of delivery (POD)
• Partner with cross functional teams (Sales, Credit, Customer Service and Operations) to resolve goods receipting and dispute issues.
• Perform goods receipting process from customer
• Identify, validate, and log customer disputes to initiate resolution and ...