Location
kuala lumpur
Job Type
Full-time
Posted
June 10, 2026
Job Description
Responsibilities
- Delivery core tasks for complex and nonstandard deals and contracts.
- Directly supervise the DCA agents.
- Administration and process management:
- Conduct performance reviews of DCA agents represent Deal and Contract Assist (DCA) on defined sales calls.
- Drive operations to meet service levels.
- Manage and resolve field escalations.
- Manage the team capacity & internal elevations.
- Manage and resolve pod-level field.
- Develop deep knowledge and subject matter expertise in Area-specific contract requirements.
- Represent DCA on defined sales calls.
- Participate in UAT.
Qualifications
- Degree in Business or IT related areas, or Equivalent experience working in a relevant operations or sales environment (such as sales operations or contract management).
Required Skills
- Fluency in English.
- ...