Job Description
Job Details
Are you a detail oriented professional who thrives in a systems driven environment?
We are looking for a dedicated Account Operations Specialist to join our team and provide critical support to our sales operations during our evening shift (11:00 AM to 8:00 PM MX time).
In this role, your precision and work ethic are the engines that keep our sales process seamless.
If you have a background in digital platforms, high‐volume customer support, or data management, we want to hear from you.
Responsibilities
Core Operational Support: Manage and prioritize incoming support queues, responding promptly to chat, email, and operational queries from both customers and agents.
System & Ticket Management: Create, update, and track incident tickets using systems such as Azure ADO, Halo, and Smartsheets.
Account Configuration: Support the enrollment process for new customers by assisting with configuration, mapping, and data loading (via FTP or other pro...