Salesforce Business Analyst - Remote

Job Description
We are seeking an experienced Salesforce Administrator to own the day to day health, optimization, and strategic direction of our Salesforce environment. This role will serve as the primary Salesforce problem solver, partner closely with business stakeholders, and manage an external Salesforce agency to ensure priorities are executed effectively. The ideal candidate has deep Salesforce experience, has led a Classic to Lightning transition, and understands how Salesforce integrates with external systems and websites.

Key Responsibilities:
• Troubleshoot and resolve complex Salesforce issues, translating business requests into scalable Salesforce solutions
• Identify root causes of system issues (e.g., duplicated or locked automated leads) and drive resolution
• Serve as the primary Salesforce subject matter expert for internal stakeholders and leadership
• Manage and direct an external Salesforce agency (Prudent), setting priorities and overseeing...