Salesforce service max technical lead devops (san pedro garza garcía)

What you will do?

The Salesforce Service Max Technical Lead Dev Ops oversees the daily support and administration of our Salesforce CRM, including Service Max. You will lead and coordinate the Dev Ops team, providing technical guidance and support in the delivery of solutions within an agile Dev Ops environment. Additionally, you will collaborate with cross-functional teams, including project managers, business analysts, and technical architects, to ensure the Dev Ops team meets business needs and adheres to best practices.

How you will do it? Oversee the daily operations, maintenance, and support of Salesforce and Service Max systems, ensuring high availability and reliability. Lead and coordinate the handling of incidents and service requests efficiently, ensuring timely resolution and communication with business stakeholders. Manage prioritization of change requests and allocation of team resources to activities. Maintain Salesforce Org Health working with the Salesforce Te...